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Customer dissatisfaction Written by Caroline , on 17-01-2010 20:41 Hostnine.com suspended my account because unbeknownst to me it had been using 100% cpu for so long that it crashed the server. But when I asked them to unsuspend my account so I could transfer my site to a new host, my tickets went unanswered. They were submitted on Wednesday through Saturday. Still no response. The company says they offer 24-hour support but that is not the case here.    My site just won two awards this week and now no one can even access it. Hostnine's unresponsiveness is costing me new readers, affecting my ad revenue and sabotaging the momentum of my site's success.