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Unresponsive tech support
Written by Jon M., on 09-03-2007 16:13
Joined them in 2000 when they were HostSave, had no problems until they changed to Gate.com and began gradually raising their prices. Now there are frequent periods where websites are down, e-mail takes hours to be received if at all. They have unresponsive tech support. They do respond with scripted responses to tech problems, but technicians never actually solve the problem. They spend a lot of time making things look nice and creating Flash games/contests you can play on their site, but when it comes to actually keeping the hosting online they drop the ball. I think they have good intentions but they are understaffed.