Downtime problems and bad tech supports
Written by Dennis, on 09-03-2007 15:47
Hi. I have used IX Web Hosting for nearly 2 years, hosting my domains, 2 of which are related to my ecommerce site, so downtime = lost sales, and no email infuriates my clients. They used to be fairly good, but the last month downtime and slow email has been unacceptable. In the past week they have had 3 major outages of over 4 hours duration each. Although their site boosts of responding to trouble tickets in 1 hour or less, I often have trouble tickets that sit for 3-5 or more hours until they correct the problem, and then the response is something like "we just checked and there is nothing wrong."
Today's unexpected 4+ hour outage was the last straw for me (phone support kept saying ETA to correct the issue would be 2 hours, whether I called at 8AM or 12 noon) and after thorough research I have decided I will soon be leaving IX.
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IX Web Hosting 
IX Web Hosting offers ASP, Cold Fusion, MSSQL, and MS Access in addition to traditional Linux hosting. They have a 30 day money back guarantee as well!
Reviews (2)
I've used hostings before in the past and always had a lot of problems. I've been trouble free since signing up 4 months ago. Bandwidth is great enough disk space and i'm hosting 4 sites, two of which i've moved from other providers and the DNs update only took a day. Control panel is easy to use, the only feature missing is to limit disk space per website being hosted but apart from that no problems at all. Their support when i've spoke to them have always been friendly and easy to understand. Long may it continue, i'd have no problem renewing after 12 months providing the service continues like this.
